Reporting to the Manager, Benefits Operations, this position plays a key role by representing the Alberta Municipalities Benefits Department within a team of professionals delivering benefits services to our members. Maintenance of the quality of service provided to participants and potential participants will be of the highest degree, providing members with confidence that they have made, or will make, the right choice in selecting Alberta Municipalities as their Benefits Program provider.

This is a temporary 12-month position with the possibility of extension.

Responsibilities

• Apply exemplary customer service skills that promote Alberta Municipalities’ vision and values;
• Maintain strong existing customer relationships and ensures participating members and potential participants receive the highest level of customer service through day-to-day administration of the program;
• Respond appropriately to enquiries from participants in a tim...