Be a crucial part of a reputable insurance company in Montreal as a Bilingual Billing Analyst. Handle customer inquiries and billing resolutions in English and French seamlessly.
This role is a 6-month contract that requires a fully on-site commitment. Ideal candidates are experienced in customer service and excel in fast-paced contact centre settings. You will play a pivotal role in ensuring an excellent billing experience by problem-solving and communicating effectively with customers.
Key Responsibilities:
• Address billing inquiries with first-class service
• Resolve discrepancies collaborating with underwriting teams
• Explain services and programs clearly to customers
• Document information to enhance service efficiency
• Maintain professionalism across all customer interactions
Requirements:
• Proficiency in English and French (written and spoken)
• Customer service experience in a contact centre
• Strong ability to multitask effectively
• Hig...