Join our mission as a Bilingual Client Support Agent. Deliver personalized outreach to educators and candidates while resolving inquiries and enhancing tech experiences in education.
As the frontline support representative, you will efficiently handle calls and emails, guiding users through technical challenges. The ideal candidate is detail-oriented, organized, and passionate about technology, with a drive to maximize user interaction quality. Full-time hours are mostly in-office, with flexible work arrangements after demonstrating success.
Key Responsibilities:
• Deliver effective and friendly support to clients
• Answer inquiries and manage interactions
• Troubleshoot and resolve technical concerns
• Provide insights for platform enhancements
• Assist with data entry and project tasks
Requirements:
• Fluency in both French and English is essential
• At least one year customer service experience
• Relevant post-secondary diploma or degree
• Profici...