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About This Opportunity
Responsibilities
:
Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux)Mobile applications (Android, and iOS) Troubleshooting and support for Interactive Brokers’ web-based offeringsProblem management with focus on wide scale technical issues Requirements:
Bachelor’s degree, preferred if in a technical field1+ years in client facing support role1+ years of experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environmentInitiative and desire to learn new skills/technologies and remain up to date with the l...