Responsibilities

• Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner.
• Process customer orders and coordinate with internal teams.
• Perform routine tasks and follow standard operating procedures.
• Meet or exceed customer happiness targets and important metrics.
• Maintain accurate records of customer interactions.
• Resolve customer complaints and issues efficiently.
• Escalate complex issues and/or customer complaints when necessary.
• Participate in ongoing training and development to improve customer service skills and product knowledge.

Qualifications

• High school diploma or equivalent experience.
• Previous experience in a customer‑facing role.
• 3–5 years of customer service experience.
• Excellent communication, interpersonal, and problem‑solving skills.
• Bilingual in French and English.
• Ability to ...