At Percepta, we bring first‑class service across each market we support. As a Bilingual Customer Service Chat Agent (English/Spanish) working remote you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing - Ability to maneuver effortlessly through chat to provide the customer with prompt, courteous and accurate information including:
- Reflects accurate responses to customer inquiries through instant messaging software and utilizes all available resources to support resolution.
- Makes outbound calls to dealerships as needed to assist with customer inquiries or case resolution.
- Researches and determines appropriate actions in accordance with established policies, procedures, dealer or regional feedback, and job aids.
- Responsible for meeting all individual performance objectives, including customer satisfaction,...