Shape exceptional service experiences as a Bilingual Customer Service Representative! Bilingual fluency in English and Cantonese or Mandarin sets the stage for engaging customer interactions and effective resolutions.
This position involves handling a high volume of calls with a strong emphasis on professionalism and friendliness. You will focus on identifying customer issues and providing comprehensive solutions while also achieving team performance targets.
Key Responsibilities:
• Manage inbound and outbound customer communications
• Customize approach using established scripts
• Investigate and address customer concerns efficiently
• Identify opportunities to upsell services and products
• Keep detailed records of all customer interactions
Requirements:
• Minimum of 2 years of relevant customer service work
• Bilingual in English and Cantonese or Mandarin
• Proficient in Microsoft Word, Excel, and Outlook
• Strong organizational and time managemen...