Step into the role of Bilingual Customer Support Specialist, ensuring high-quality service for clients across North America. Utilize your English and French proficiency to assist clients via phone and email.
This position requires exceptional interpersonal skills and a dedication to customer satisfaction. You will manage inquiries, create work orders, and follow up on various requests, all while meeting key performance metrics. Your active listening skills will facilitate effective communication and enhance client relationships.
Key Responsibilities:
• Respond to clients' operational requests via phone and email
• Engage in active listening; confirm and clarify client needs
• Achieve call-centre performance targets while delivering quality
• Create work orders from incoming client communications
• Focus on requests from both local and North American clients
Requirements:
• High school diploma required; further education or experience is a plus
• Bilingual ...