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Job Description
What is the opportunity?
As a Bilingual (English and French) Digital Training and Adoption Manager, you play a pivotal role in driving digital transformation within RBC Investor Services. Your role is to ensure that our clients, users, and stakeholders seamlessly adopt new technologies, and achieve business goals. Using your technical and interpersonal skills, you develop and implement digital learning programs that train users on complex systems, support users during transformational changes, and drive overall digital adoption.
What will you do?
Training Development:
Conduct customized training sessions, demos, webinars to enhance digital proficiency and drive adoption. These will be largely client-facing but may also include internal stakeholders.
Create training materials including reference guides, job-aids, videos, etc., and update as required, ensuring that employees or cli...