Become a pivotal part of the CMHC team as a Bilingual Senior Analyst in End User Computing Support, available in a hybrid model in Ottawa or Montreal. Focus on providing advanced Level 2 technical support.

In this role, you'll support a seamless digital experience by addressing complex technological issues and enhancing productivity across the organization. Be a cornerstone of the Infrastructure and Operations Team, contributing to service improvements and showcasing your technical acumen in a bilingual setting.

Key Responsibilities: • Deliver Level 2 support for Windows devices and peripherals • Troubleshoot hardware and software complications • Manage incidents using ITSM tools like ServiceNow • Support smart meeting technologies and collaboration tools • Develop troubleshooting guides and operational documentation

Requirements: • Bachelor’s degree in a tech-related field • At least 3 years of experience in end user support • Proficiency with Microsoft 365 ...