Enhance customer experiences as a Bilingual French Customer Service Associate at CHEP. Your role involves resolving inquiries while guiding customers through seamless service solutions.
This role focuses on leading complex customer issue resolutions and collaborating with internal stakeholders like Operations and Logistics. You will oversee billing discrepancies, monitor account performances, and drive improvement initiatives. Ensuring clear communication and accurate data management are key to your success as you foster a positive service environment.
Key Responsibilities:
• Lead customer inquiries and provide effective support
• Collaborate with internal teams for issue troubleshooting
• Resolve billing disputes and improve ERP system accuracy
• Monitor and analyze customer account performance trends
• Coach teammates for enhanced customer engagement
Requirements:
• Fluency in English and French is mandatory
• Exceptional analytical and communication ski...