Important:This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.A minimum B2 level of English is required for this position.WhatsApp will be the only method for follow-up on this Interpreter - Confie TijuanaRequirements:Fluency in English and Spanish (both spoken and written)Previous experience in customer service, preferably in a call center environmentExcellent communication skills with the ability to handle challenging situations calmly and professionallyAbility to work in a dynamic environment and meet performance goalsResponsibilities:Gather and document all necessary details of a loss for initial review by the adjuster, ensuring accurate claim follow-up calls from involved parties, escalate cases to the adjuster, and assist with claim claim status updates, including handler contact details and expectations, while triaging escalations with translation for claim-related statements, including pro...