Become a Bilingual Patient Care Specialist with Shoppers Drug Mart in Saint-Laurent, Quebec, and provide pivotal support to patients enrolled in our Patient Support Program.
In this regular, full-time role, you will ensure effective communication as the primary contact for patients, leading them through their treatment process while providing informed, compassionate care. You'll also advocate for funding resources and handle the complexities of reimbursement with confidence, fostering strong relationships with both patients and healthcare professionals.
Key Responsibilities:
• Serve as a liaison for enrolled patients
• Conduct welcome calls and gather patient information
• Advise patients on program offerings and support
• Collaborate with the program management team
• Manage financial assistance processes
Requirements:
• Must be bilingual in French and English
• 2-3 years’ healthcare or pharmacy experience
• Customer service skillset required
• Prof...