Quality Assurance Analyst (Bilingual English/Spanish)

What You’ll Do

• Apply objective decision‑making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business.
• Facilitate sustainable, measurable, continuous process improvement initiatives at the individual and department level, resulting in high‑quality interactions while consistently meeting program standards.

During a Typical Day

• Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding productivity targets.
• Use a quality monitoring data management system to compile and track performance at the team and individual level.
• Optimize work processes by identifying effective and efficient methods to complete tasks.
• Identify and escalates critical quality issues appropriately to senior management.
• Remain current on products/servi...