Serve customers from the comfort of your home as a Bilingual Sales and Customer Care Agent in New Brunswick, Canada. This full-time role centers on managing wireless insurance inquiries and selling warranty services effectively.
In this position, you will take calls from customers regarding their insurance policies and provide detailed support through the claims process. A proficient communicator with strong attention to detail, you will ensure that inquiries are resolved on the first call while promoting additional services that enhance customer satisfaction.
Key Responsibilities:
• Respond to inbound calls concerning insurance policies
• Guide customers through claims procedures when necessary
• Achieve one-call resolution for customer issues
• Follow up with customers through email and calls
• Ensure all required protocols are met
Requirements:
• Full bilingual proficiency in French and English (reading/writing)
• Minimum 1 year in customer service
•...