Bilingual Senior Specialist, ServiceNow ITSM (Incident Management)

Job Requisition ID: 11977

Position Status: Permanent Full Time

Position Type: Hybrid

Travel Requirement: Limited

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Secret

Salary: Our salaries generally range from $104,180.28 to $130,225.36 and are based on qualifications and experience.

Join the Infrastructure and Operations team in the Bilingual Senior Specialist, ServiceNow ITSM (Incident Management) position. In this role, you provide senior‑level, hands‑on expertise to ensure the effective execution and continuous improvement of Incident Management and related IT Service Management (ITSM) processes. With a strong focus on ServiceNow tooling, workflow execution, and data quality, you play a critical role in ensuring Major Incidents are managed consistently, processes operate...