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About This Opportunity
Position Details
What You Will Do
Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalationIdentify, investigate, and resolve PC, Laptop, Mobile Device and Printer problemsResolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recoveryEducate users on how to use systems and applications more efficientlyDocument and maintain Service Desk proceduresVarious projects as assigned by ManagementWork rotational weekend and evening shifts as required Who You Are
Bilingual in French requiredPost-Secondary education or Diploma in computer science or Information TechnologyA minimum of two years’ experience within a cu...