Elevate your IT career as a Bilingual Service Desk Analyst in Ottawa. This 3-year onsite contract requires expertise in enterprise deployments, device management, and bilingual support.

We are seeking a Service Desk Analyst to contribute to enterprise laptop refresh projects. The ideal candidate will have a technology-related degree and a minimum of 4 years of IT experience. Proficiency in Windows environments, Microsoft Managed Desktop, and strong troubleshooting skills are essential for success in this role.

Key Responsibilities:
• Image and provision devices for laptop refresh initiatives
• Set up workstations using Windows 10/11 and Intune
• Migrate data and troubleshoot hardware for deployed devices
• Track asset lifecycle and validate compliance
• Provide end-user support during deployments

Requirements:
• Technology degree or diploma
• Minimum 4 years of IT experience, with 3 years in laptop refresh...