Job ID: 14242

Job Title: Bilingual Service Desk Frontline Technician

Contract Length: 12 Months with the possibility of extension

Location: On-site in Ottawa, ON

Federal Government Clearance Level Required: Secret Clearance (Level II)

Vacancy Type:

- New Position

About Us:

Maplesoft Group is currently seeking an on-site Bilingual Service Desk Frontline Technician for our Federal Government client.

Position Summary:

Our client is seeking a Bilingual Service Desk Technician to provide first- and second-level IT support in a Federal Government environment. The role involves troubleshooting hardware, software, and connectivity issues via remote and deskside support, ensuring reliable desktop operations, and delivering quality bilingual customer service while supporting incident management and documentation.

Key Responsibilities:

• Provide first-level, remote su...