Step into the role of Bilingual Technical Support Advisor at StarTech.com, offering expert technical support to our global clients. You’ll assist with product installation, troubleshooting, and configuration in a collaborative team setting.
In this pivotal position within our Customer Support Department, you will engage with customers, resolving a variety of product-related inquiries. Utilizing your technical expertise and customer service skills, you will provide solutions and document customer interactions to facilitate smooth support processes.
Key Responsibilities:
• Offer first-contact technical assistance for customer needs
• Troubleshoot and resolve installation and compatibility issues
• Use LogMeIn Rescue for remote customer support
• Recommend solutions tailored to specific customer requirements
• Maintain comprehensive documentation in the CRM platform
Requirements:
• Post-secondary education in a technology-related field
• Experience in IT supp...