Enhance technical support for forestry equipment as a Bilingual Support Specialist. Your role will be crucial in providing machine assistance and improving service team effectiveness through technology.
This position focuses on delivering proactive support by leveraging machine data to aid in troubleshooting efforts. Candidates should possess a Heavy Equipment Technician background and demonstrate proficiency in communication and technology. You will interact closely with service teams, engineers, and proactive maintenance groups to ensure proper machine operation and optimal repairs.
Key Responsibilities:
• Handle technical requests using the Case Management System
• Diagnose issues by researching platform data
• Communicate effectively with service technicians
• Develop training opportunities for technician growth
• Collaborate on improving service efficiency and quoting
Requirements:
• Strong Heavy Equipment Technician experience required
• Bilingual ab...