Enhance customer satisfaction at Infoya as a Bilingual Tier 1 IT Helpdesk Support Specialist. Deliver exceptional service in both French and English for hybrid or remote support.

In this permanent role, you will provide top-notch support for software, hardware, and peripherals. Requirements include over four years in IT support and strong communication skills in both languages. You will also engage in troubleshooting and documentation to support end-users efficiently.

Key Responsibilities:
• Provide Tier 1 support for hardware and software issues
• Log, categorize, and escalate support tickets properly
• Diagnose technical problems and direct users effectively
• Create and maintain Knowledge Base articles
• Monitor open tickets and ensure timely follow-up

Requirements:
• 4+ years in Tier 1 Helpdesk or IT support role
• Bilingual fluency in French and English
• Strong troubleshooting skills with Windo...