We are looking for a Bilingual Virtual Medical Receptionist to support our client’s eyecare practice. While experience in the eyecare industry is not required, fluency in both English and Spanish is essential. As the first point of contact for patients, you will play a key role in delivering an exceptional patient experience by ensuring clear communication, providing accurate information, and maintaining a professional, welcoming demeanor.
**Key Responsibilities**:
- ** Patient Communication**: Handle incoming calls professionally, schedule appointments, and redirect calls or take messages as needed.
- ** Customer Support**: Address patient inquiries and concerns with efficiency and professionalism.
- ** Insurance Coordination**: Collect necessary patient and insurance information, verify medical insurance benefits, and submit insurance claims.
- ** Office Support**: Assist with general administrative duties, including ordering supplies and ensuring the smooth operation ...