**Job Information**:Department Name- BPOJob Type- Full timeIndustry- InsuranceService Now Ticket- INC*******Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 08/21/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****Conducts orientation processes for new hire agents and creates essential presentations tailored to program requirements.Facilitates learning plans to prepare company members to fulfill tier 1 tasks while accommodating the needs of learners and the company.Identify learning opportunities and training gaps.
**Responsibilities and functions**- Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support the operation.
- Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.
- Gauge effectiveness of the training content and communicate areas of opportunity in all training-re...