Leads the Customer Service team, including the organization of team meetings, monitoring workload, and fostering development

Drives, supports, and implements transfer projects and process improvement initiatives

Monitors Key Performance Indicators and determines proper corrective action plan in cases of deviation

Serves as point of escalation for the Customer Service team

Coordinates and monitors the fulfillment of all legal and internal requirements regarding Health, Safety and Environment

Leads by example and line with the Freudenberg Guiding Principles and the Code of Conduct, while developing employees, driving Talent Acquisition and Management processes, and fostering a proactive work culture