BSA Practice Lead

Requisition ID: 262136

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The BA Practice Lead is accountable for building and leading a high-performing Business Analyst (BA) practice aligned to IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and enterprise audit/regulatory delivery.

This role ensures consistent, high-quality requirements, process design, and control alignment across ServiceNow and operational platforms—driving audit-ready outcomes, scalable operations, and predictable delivery in a high-scrutiny environment.

**Is this role right for you? In this role, you will:**

+ Stand up and lead the BA practice model (standards, intake, capacity, governance).
+ Define BA ways of working across ITSM, ITAM, ITOM, and other platform teams.
+ Build a talent strategy (hiring, onboarding, skill frameworks, BA playboo...