• Job Category: Policy, Planning & Research
• Division & Section: Customer Experience, Business Intelligence & Workforce
• Work Location: METRO HALL
• Job Type & Duration: Full-time, 1 Permanent Vacancy
• Salary Range: $89,337.00 - $120,831.00
• Hiring Zone: $93,692.00 - $101,582.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 23-APR-2026 to 04-MAY-2026

Job Summary

To conduct research and analysis for 311 Toronto, identify a range of feasible options for operations, policies, technology, information systems and management practices and to assess the implications and viability of each option and recommending changes to improve service delivery.

Major Responsibilities

• Implements detailed plans an...