Job Description

Focus is on execution, sustainment, and continuous improvement of processes supporting Virtual Connect.

Executes, maintains, and improves Retail Investment processes supporting Virtual Connect. Ensures processes are designed, documented, tested, and executed in alignment with regulatory requirements, business strategy, and stakeholder needs.

Works closely with the Senior Manager, Retail Investment (Virtual Connect) to support end-to-end process execution, performance monitoring, and continuous improvement delivery. Contributes to process outcomes by applying subject matter expertise, analysis, and structured problem‑solving to day‑to‑day process activities.

Supports the integrity of process design and ensures processes are consistently executed as designed across Virtual Connect channels.

• Collaborates in the execution and maintenance of core Retail Investment processes within Virtual Connect.
• Applies subjec...