We are currently looking for a Business Quality Specialist to join our busy and growing manufacturing facility. The successful candidate will be engaged in elevating the department and company to the next level and thrive in a culture of continuous improvement.

General Accountability

Reporting directly to the Quality Systems Manager, the Business Quality Specialist will oversee all customer quality concerns and ensure they are addressed and resolved in a timely manner. They will work directly with Operations and Customer Experience to ensure that customer returned units are received, investigated, and rectified while improving internal processes and addressing quality gaps. They will contribute to maintaining Romet’s Quality Management System (QMS), monitor processes, and ensure controls are confirmed by conducting internal audits.

Key Responsibilities and Accountabilities

• Lead and manage all customer quality concerns pertaining t...