Location: REMOTE / Toronto, Ontario. This job allows you to work remotely.

About the Opportunity

Our client is a leading technology solutions provider with over 600 professionals across 14 offices in North America. At the forefront of innovation, they deliver cutting‑edge solutions rooted in integrity, accountability, and technical excellence. Their employees serve as ambassadors, ensuring partners receive world‑class service through transformative communication technologies.

The Role

We are seeking a Business Systems Analyst (BSA) to serve as the critical link between high‑level business requirements and technical system implementation for contact center modernization and Agentic AI initiatives.

In this role, you will translate functional needs and customer journeys into detailed system, integration, and data specifications. You will work at the intersection of business and technology, partnering with Architects and Business Analysts t...