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Business Unit Project/Program Manager works independently and leads large scale projects/programs for a designated client typically related to quality assurance, systems, manufacturing operations, etc. to achieve internal and external customer satisfaction. Uses extensive knowledge and skills obtained through education and experience to lead large or multiple projects / programs with significant scope and impact. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with appreciable latitude for un-reviewed actions or decisions. Provides comprehensive solutions to complex problems. Results are evaluated at agreed upon milestones for effectiveness in achieving specified results. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information.