General Description

This position is responsible for the oversight/monitoring of the sales practices framework, processes and controls, taking into consideration the overall business strategy, regulatory requirements, and industry practices. The role must carry out processes designed to monitor, manage, and mitigate risks associated with the sales of financial products and services, often by reviewing sales processes to ensure compliance with regulations and internal policies. This type of program involves assessing risks, identifying gaps, and implementing solutions to prevent issues such as inadequate internal controls, fraud, or misleading sales tactics, ultimately protecting customers and the bank's reputation.