Direct operations of a crucial claims call center. Focus on customer service excellence and optimize team performance through effective management practices.
This position emphasizes leadership within a high-volume claims call center environment. You will be responsible for daily operations, ensuring compliance with regulations, and driving team success through rigorous coaching. Analyze performance metrics and report on trends to senior leadership while enhancing customer outcomes.
Key Responsibilities:
• Manage day-to-day claims call center operations
• Drive performance against service level KPIs
• Coach and support team members' development
• Oversee First Notice of Loss (FNOL) and escalations
• Collaborate with underwriting and external partners
Requirements:
• Bachelor’s Degree with 4+ years in Claims
• OR High School Diploma with 6+ years experience
• Strong customer service focus and management skills
• Comprehensive knowledge of claims proce...