Elevate your career as a Customer Service Manager in Cambridge, focusing on industrial distribution! You'll mentor a team while ensuring exceptional service delivery.

We are looking for a skilled Customer Service Manager to lead operations within our Cambridge branch. With your background in electrical automation products, you will conduct performance-driven management and develop staff through thoughtful coaching. This role involves significant vendor interactions and supports during peak operational periods.

Key Responsibilities:
• Guide regular coaching sessions for team members
• Assess performance metrics to drive improvements
• Oversee personnel management tasks effectively
• Lead initiatives for internal sales process optimization
• Foster a collaborative culture during busy times

Requirements:
• Over 3 years of team leadership experience
• Solid background in electrical distribution or pneumatics