Responsibilities- Own and drive the unapplied cash resolution and reporting in the respective region- Pro‐active identification and correction of cash application issues- Provide operational help and guidance to team members, act as first escalation point- Responsible for complex query resolution in the respective region- Responsible for accuracy and timeliness of daily cash reporting- Stakeholder interaction and management- Training and mentoring new and existing team members- Timely and accurate application of cash to third party and intercompany customer accounts in line with the processes and procedures set for Accounts Receivable- Contact customers with payment related queries via email and phone- Maintain documentation as per internal controls & SOX audit requirements as needed- Prepare and ensure timely completion of month end close reports- Prepare 3rd party commission calculation and accrual where applicable- Create and maintain Desktop Procedures- Manage user access reques...