Join Allstate as a Remote Catastrophe Claims Expert and use your skills to handle complex claims while ensuring exceptional customer satisfaction and timely resolutions.
This position requires 3-5 years of experience in managing medium to large loss residential claims, focusing on effective negotiation and customer communication. Collaborate with a support team, document settlement processes, and enhance claims policies. Your role is vital in delivering on Allstate's promise of being 'in good hands.'
Key Responsibilities:
• Negotiate and resolve medium to high complexity claims
• Make thorough documentation on claims evaluations
• Assist customers throughout their claims journey
• Promote improvements to claims handling procedures
• Meet established performance goals for quality and service
Requirements:
• 3-5 years of experience in complex claims handling
• CIP enrollment or designation required
• Proficient in Xactimate and Guidewire software
• Cap...