CBEP Support Leadaer

IT Business Solutions Support Lead

Summary: Results-driven professional with 4+ years in IT business support and 2+ years of ERP system experience. Leads a Business Solutions Support team, ensuring high-quality application support for Beauty Tech systems. Focuses on operational excellence, system stability, and continuous improvement through effective issue management, stakeholder collaboration, and team development.

Key Responsibilities:

• Manage end-to-end support activities, resolving bugs and user process issues for Beauty Tech applications.
• Perform daily system monitoring, ensure data consistency, and coordinate escalations to regional/central teams.
• Propose and implement system enhancements, manage GAPs, and support UAT and post-production activities.
• Lead and mentor a team of Business Solutions Support specialists, overseei...