About the Company We are looking for the individual who will lead the next stage of the bank’s evolution. Our CTPO will be responsible for driving a comprehensive transformation of the bank, accelerating the adoption of digital capabilities, and evolving the operating model toward greater efficiency, agility, and scalability. About the role This role is accountable for elevating customer experience by integrating digital and physical channels. As a strategic and execution partner to the CEO, this leader will have the autonomy to drive structural change and build the capabilities that will define the future of the institution. Success in this role will be measured by the ability to translate strategy into tangible business results. Responsibilities Build a transformation organization: Design the team and capabilities required to institutionalize transformation across the organization. Customer experience excellence: Eliminate friction across customer journeys, resolve critical pain poin...