Step into a rewarding internship in Operations Enablement at Ciena, where you'll focus on supporting field resources and enhancing service delivery quality. Embrace a flexible work culture that prioritizes individual growth.
This intern role at Ciena empowers you to help prepare resources for effective deployment and customer interaction. You'll collaborate with various teams to assess skill requirements, improve onboard processes, and maintain up-to-date enablement materials. Your contributions will directly support our commitment to reliable, customer-centric service.
Key Responsibilities:
• Collaborate on skill alignment with project expectations
• Identify and close gaps in enablement content
• Facilitate onboarding processes for new resources
• Ensure training is assigned for new products
• Elevate readiness protocols to reduce delays
Requirements:
• Background in resource management or field operations
• Proficiency with tools like Kantata or Salesfo...