Citizenship Navigators are the first point of contact in the application process. They receive and review citizenship applications to assess completeness and work directly with the applicant when the citizenship application is incomplete. The Citizenship Navigator supports the applicant by providing guidance on how and where to obtain the required primary source documents for a citizenship application. They are responsible for communicating in a straightforward and empathetic manner to ensure applicants understand the process and its requirements and have accurate expectations throughout the process. The Citizenship Navigator is responsible for recording and managing citizenship applications in the Citizenship Relations Management (CRM).

Duties and Responsibilities

• Reviews applications for citizenship from individuals and completes a comprehensive evaluation of all documentation that has been received.
• Supports applicants in obtaining all required pr...