**Location**: Mexico City, MX**About the team**We handle low reinsurance and insurance claims pursuant to the internal claim handling guidelines.We are the first point of contact for new claims, we segment and assign new claims.We understand the operational details of claims processes and we create, improve and oversee processes and team execution.We closely collaborate with Governance, Underwriting, IT and other disciplines to deliver on our commitment to the customer.We support and collaborate with the technical claim handlers to deliver on our commitment to the customer.
**About the role**- Deliver high quality claim handling and customer service consistent with the internal claim handling guidelines.
- Collaborate on the development and maintenance of Standard Operating Procedures, system and tool enhancements, and testing/piloting changes.
- Ensure accurate and timely claim setup, assign new claims to claim handler as appropriate.
- Properly identify and handle ...