The ACM is responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents.
Key Responsibilities - Transmit Teleperformance values through leading by example
- Participate with internal departments to meet client’s deliverables
- Manage a healthy program performance scorecard based on annual strategic plan of the country market
- Manage to meet Operations financial assumptions
- Develop direct reports and potential Operational leaders
- Execute GESP, TOPS and regional Operational basics
- Participate in BEST QA execution
- Report weekly performance to Account Manager
- Participate with Account Manager to support ESAT and employee retention plans
- Report fraudulent activities such as but not limited: illegal transactions, inappropriate changes, released calls and login-logout.
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