Summary

The Client Advisor contributes to store sales and delivers an exceptional luxury experience at the Holt Renfrew Montreal boutique. They build and maintain client relationships, create personalized looks, and proactively drive individual sales and KPIs. The role requires collaboration with front- and back-of-house teams and consistent adherence to brand standards.

Responsibilities

• Provide outstanding client service and after-sale support
• Connect and reconnect with clients, identify needs, and anticipate future requests
• Cultivate and maintain a robust client portfolio to grow business
• Drive performance to exceed individual sales targets and KPIs
• Create personalized, timeless silhouettes and style recommendations for clients
• Use available tools and applications to optimize business opportunities
• Proactively support and collaborate with front- and back-of-house teams