Lead client engagement in payment services as a dedicated Officer. Handle inquiries, ensure precise information management, and train team members to enhance service quality.
As a Client Engagement Officer, you will actively engage with clients regarding their payment processing needs. Your responsibilities include maintaining relationships, guiding new staff through procedures, and ensuring comprehensive updates on client data. You will also contribute to refining internal processes to better meet expectations.
Key Responsibilities:
• Build rapport with clients to fully understand their needs
• Onboard and train new team members effectively
• Update and manage client information diligently
• Respond to client requests within a 2-hour timeframe
• Support process improvement initiatives for internal tools
Requirements:
• Strong interpersonal and communication skills
• Experience managing client relationships in finance
• Ability to analyze and resolve tr...