Lead client-centric service delivery as a Service Delivery Manager. Strategically align our services to client needs while ensuring satisfaction and effective communication across engagements.
In this role, you will manage key client relationships, oversee the delivery of software solutions, and implement continuous improvements through strategic oversight. Your leadership will not only drive operational performance but also enhance team collaboration and accountability in service delivery.
Key Responsibilities:
• Ensure strong client engagement and satisfaction
• Oversee software service development and maintenance
• Monitor service delivery metrics for enhancements
• Foster teamwork and alignment across departments
• Manage risk and quality assurance activities
Requirements:
• Bachelor's degree in a related discipline
• 5-10 years experience in service delivery management
• Proficient in project management methodologies
• Understanding of risk mana...