Lead the Client Solutions team in Toronto as a strategic Manager, ensuring high‑quality service and operational excellence. Oversee onboarding, credit operations, and retention strategies. In this full‑time role, you will manage high‑performing teams focusing on First Call Resolution (FCR) and client satisfaction. You must possess robust leadership and data‑oriented skills to balance revenue growth with exceptional client relationships. The work environment is in‑office, located in the heart of Downtown Toronto, with some flexibility required.

Key Responsibilities

• Coach and mentor teams to enhance client journeys
• Manage daily operations of Onboarding and Credit teams
• Champion First Call Resolution across all channels
• Conduct performance reviews and quality assurance checks
• Analyze churn patterns and implement proactive strategies

Requirements