Shape client success as a Governance Lead in BizApps. Focus on strategic technology delivery for Microsoft Business Applications while overseeing excellence in client relationships and operational standards.
In this role, you will lead client success strategy and governance for Microsoft Business Applications engagements. Your responsibilities include managing delivery oversight, coaching teams, and aligning solutions with client business goals. Act as a trusted advisor to stakeholders, ensuring optimal performance across accounts.
Key Responsibilities:
• Lead Executive Business Reviews for tracking value
• Establish governance and risk management frameworks
• Ensure compliance with SLA and KPI requirements
• Manage a team of Client Success Managers
• Promote continuous improvements in delivery practices
Requirements:
• 8–12+ years in Client Success or technology delivery
• Familiarity with Microsoft Dynamics 365 or similar platforms
• Proven track reco...