Drive the client success strategy for Future Fertility, leading the transformation of client engagement in reproductive health. This senior role focuses on building engagement through innovative client success models.

As VP of Client Success, you will enhance partner relationships while evolving client success operations within the company. Experience in medtech or healthtech is essential, especially with clinics as primary clients. This position includes developing onboarding frameworks, monitoring account health metrics, and collaborating with cross-functional teams to optimize workflows and drive client satisfaction.

Key Responsibilities:
• Build and lead the client success function at Future Fertility
• Drive clinic engagement while collaborating with sales and lab teams
• Own onboarding processes for product activation and utilization
• Create SaaS client playbooks for ongoing support and value
• Lead quarterly business revie...