Client Support Specialist (Latin America)
At Ninety, we help people build extraordinarily productive, humane, and resilient organizations.
Shifts: Monday–Friday, 9:00a.m.–7:00p.m. local time (exact hours based on your location and business need). When business needs require work during night hours, Sundays, or local public holidays, compensation is paid in accordance with applicable local labor law.
Key Responsibilities - Act as a friendly, knowledgeable point of contact for Ninety clients.
- Provide clear, step‑by‑step guidance for users in the Ninety platform.
- Troubleshoot client issues by reviewing recordings, replicating scenarios, and escalating bugs when needed.
- Suggest alternative solutions when a requested feature isn’t available.
- Partner with Client Success and Technical Support to ensure client needs are met.
- Follow through on client commitments and communicate updates.
- Support client setup ...