Join FISPAN as a Client Support Specialist in Vancouver, focusing on delivering high-quality technical assistance to clients. You'll troubleshoot complex payment and ERP issues through various communication channels.
In this role, you will ensure clients receive exceptional technical support while navigating FISPAN's software. With at least two years of relevant experience, your customer service skills and technical knowledge will drive resolutions for partners and clients. Responsibilities include maintaining thorough documentation and collaborating with other teams to tackle escalated issues effectively.
Key Responsibilities:
• Address clients' technical inquiries promptly
• Engage in troubleshooting across communications
o channels
• Research solutions using technical manuals
• Update and create documentation
• Train users on identified challenges and solutions
Requirements:
• High School diploma; technical training beneficial
• Minimum two years in ...